Privacy Policy
We care about your privacy
This privacy policy explains what personal data we collect, how and why we process it, and what rights you have. We comply with the Personal Data Act and the General Data Protection Regulation (GDPR).
Ultima Oslo Contemporary Music Festival (hereinafter "Ultima") is the data controller for personal data collected and processed via ultima.no.
What personal data do we process – and why?
Website Visitors
When you visit ultima.no, we collect anonymised information about your use of the website, such as:
- which pages you visit
- number of clicks and session duration
- browser and operating system
We collect this information to improve the user experience on our website. This is done using cookies. For more information, please see our Cookie Statement.
The legal basis for processing is legitimate interest and/or consent.*
Participants in events or courses
When you sign up for or purchase tickets to events or courses via our website, registration forms or personal invitations, we collect information we deem necessary, such as:
- name
- email address
- phone number
- gender
- food allergies and/or preferences
This information is used to manage events and courses, and to meet the needs of the activity and the participant.
The legal basis for processing is legitimate interest.*
Members of ultiMATE
When you join our ultiMATE membership programme, we may collect:
- name
- email address
- phone number
- purchase history and event participation
This information is used to manage your membership. By becoming a member, you consent to Ultima sending you relevant information about the festival, offers, events and membership benefits via email.
The legal basis for processing is contract and compliance with legal obligations.*
Newsletter subscribers
When you sign up for the Ultima newsletter, we may collect:
- name
- email address
This information is used to send out newsletters and updates.
The legal basis for processing is consent.*
Festival volunteers
When you register as a volunteer via the website, registration forms or personal invitations, we collect information we deem necessary, such as:
- name
- email address
- phone number
- gender pronoun
- food allergies and/or preferences
We use this information to communicate with volunteers, facilitate a rewarding festival experience, and maintain statistics. We retain the information for several years, as many volunteers return in subsequent years, making future communication and planning more efficient.
The legal basis for processing is legitimate interest and/or consent.*
Enquiries
When you contact us via email or website forms, we may collect:
- name
- email address
- phone number
- the content of your enquiry
This information is used to respond to your query.
The legal basis for processing is legitimate interest.*
How do we process your personal data?
Sharing
We do not share your personal data with third parties unless this is necessary to fulfil our obligations or you have given your consent. We have obligations to our co-organisers, course instructors and other partners involved in delivering our activities.
Storage and deletion
We retain personal data for as long as necessary for the purpose for which it was collected, or for as long as required by law. After this period, the data is deleted or anonymised.
*About legal bases for processing
Contract
We process your data when it is necessary to fulfil an agreement we have with you – for example, when you become a member, purchase tickets, or participate in events.
Legitimate interest
In some cases, we process data to improve our services – for example, to improve our website or send you relevant information. Before doing so, we carefully assess whether our interest outweighs your right to privacy.
Legal obligations
We are required by law to process certain information – for example, to maintain accounting records, issue invoices or report to authorities.
Consent
In some cases, we will ask for your consent to use your information – for example, to send newsletters. You may withdraw your consent at any time. Read more about how to do this on this page.
Your Rights
You have the right to:
- be informed about what data we collect and how it is used
- request access to, correction or deletion of your personal data
- withdraw your consent at any time
Would you like to exercise your rights? Send us an email and mark it with "Privacy".
We reserve the right to update this privacy policy. If significant changes are made, we will notify you in a clear and timely manner.
